Customer Service Representative

Job overview

The Customer Service Representative role is an onsite, full-time position in Youngstown, OH, with a Monday–Friday schedule from 8:00 AM to 5:00 PM. Pay is $15–$16 per hour, plus bonuses and incentives. The role supports Molly Maid’s customer experience and business growth. The representative handles customer communications, schedules estimates and cleaning appointments, follows the sales process, and supports office operations. By resolving concerns, converting leads, and maintaining customer information, the role helps retain customers and coordinate service appointments.

What you'll do

• Answer inbound calls
• handle inquiries and resolve concerns
• follow up to confirm customer satisfaction
• manage phone, email, and text communications
• schedule estimates and cleaning appointments
• follow the sales process and convert leads
• help retain customers
• maintain customer information and schedules
• support daily office operations and team goals
• represent the Molly Maid brand professionally.

What we're looking for

Skills & competencies

customer service representative

full-time

monday–friday

8:00 am–5:00 pm

no nights

no weekends

no holidays

youngstown oh

molly maid

inbound calls

appointment scheduling

sales support

$15–$16/hour

Work arrangement

• Weekend coverage required

Benefits & perks

• Weekly pay
• sales, conversion, and attendance bonuses
• supplemental insurance after 90 days
• paid time off after one year
• 401(k) with 3% company match
• paid training
• professional development
• uniform provided.

Why this role

The posting states Monday–Friday, 8:00 AM–5:00 PM, with no nights, weekends, or holidays. Paid training and advancement opportunities are offered.

About the employer

MOLLY MAID of Mahoning/Trumbull Co. is hiring for this role. Industry: Janitorial Services. Sector: 56.