Operations Support Team Manager

Job overview

The Operations Support Team Manager works onsite at least three days per week in Louisville, KY. Compensation is not specified. The Presbyterian Church (U.S.A.) national offices support the church’s mission and strategic goals. This manager leads a centralized administrative support team serving departments and organizational constituents. The role coordinates staff and workloads, sets service standards, and improves processes so administrative services are accurate, responsive, and efficient.

What you'll do

• Lead, supervise, coach, and develop team members
• set performance expectations and oversee onboarding, training, and evaluations
• manage staffing, workload distribution, and scheduling
• direct daily administrative support operations
• assign requests based on priority and capacity
• establish service standards and metrics
• monitor quality and timeliness
• improve workflows and procedures
• support contracts, purchase orders, invoices, meetings, documents, records, reporting, and projects
• ensure policy and records-retention compliance
• engage constituents and report team performance to leadership.

What we're looking for

Skills & competencies

operations support team manager

louisville ky

presbyterian church (u.s.a.)

administrative operations

team leadership

staff supervision

workflow improvement

shared services

customer service

process improvement

bachelor’s degree required

5–8 years’ experience

onsite 3 days per week

Work arrangement

• Weekend coverage required

Benefits & perks

• Defined pension plan, medical, dental, vision, basic life insurance, short- and long-term disability, employee assistance program, flexible spending accounts, 403(b) retirement savings plan, vacation days, sick days, and paid holidays.

Why this role

Requires a bachelor’s degree, 5–8 years of related programmatic experience, and at least two years of supervisory, team lead, or project management experience. Occasional overnight, out-of-town travel may be required.

About the employer

Presbyterian Church USA is hiring for this role. Industry: Religious Organizations. Sector: 81.