Enterprise Customer Success Manager

Job overview

The Enterprise Customer Success Manager role is based in Way’s Austin, TX office; the posting also identifies offices in San Francisco and Paris. Compensation is described as a competitive salary calibrated to experience, with equity; no numeric range is specified. Way builds technology and infrastructure for hospitality, travel, lifestyle, and retail experiences. The manager owns relationships with major customers at corporate and property levels, helping them adopt Way’s products and achieve business objectives. The role monitors account health, demonstrates customer value, identifies growth opportunities, and coordinates internal teams to resolve challenges and improve the customer experience.

What you'll do

• Develop strategic success plans at corporate and property levels
• build customer relationships through proactive engagement and support
• monitor account health using usage, revenue, and engagement data
• prepare and lead data-driven quarterly business reviews
• identify growth opportunities and align strategic priorities
• coordinate sales, product, marketing, and support resources
• maintain account plans, stakeholder maps, success metrics, and CRM documentation
• understand decision-making structures within hotel brands, ownership groups, and management companies.

What we're looking for

Skills & competencies

enterprise customer success manager

customer success

enterprise accounts

austin tx

way

hospitality technology

customer adoption

account health

quarterly business reviews

crm

cross-functional collaboration

equity

health insurance

travel stipend

Work arrangement

• Weekend coverage required

Benefits & perks

• Competitive salary calibrated to experience, equity, health, dental and vision coverage, and an annual hotel and travel stipend.

Why this role

Owns major enterprise accounts across corporate and property relationships, with access to recognized consumer brands and an annual hotel and travel stipend.

About the employer

Way is hiring for this role. Industry: Marketing Consulting Services. Sector: 54.