Member Service Representative II

Job overview

The Member Service Representative II role is an onsite position in Anchorage, AK, paying $22–$28 per hour, with an incentive plan also included in the compensation package. Advancial Federal Credit Union is a member-owned financial institution founded in 1937 that focuses on service, quality products, and financial solutions for members. The representative processes financial transactions, responds to account inquiries, and supports new and existing member relationships. The role also helps members identify financial products and services, resolves issues, follows risk and operating procedures, and supports branch operations, including at least two Saturday shifts and opening and closing duties.

What you'll do

• Open new memberships
• process deposits, withdrawals, and loan payments
• respond to account inquiries
• provide member service by phone and in branch
• identify opportunities to support members’ financial needs
• meet product and sales goals
• follow policies and procedures
• support branch operations, including at least two Saturday shifts and opening and closing duties.

What we're looking for

Skills & competencies

member service representative ii

credit union

member service

financial transactions

account inquiries

anchorage ak

advancial federal credit union

$22–$28/hr

incentive plan

saturday shifts

branch operations

401(k)

Work arrangement

• Weekend coverage required

Benefits & perks

• Healthcare, life insurance, 401(k), 11 company holidays, three weeks of starting vacation, vacation-home access, employer-contributed pet insurance, tuition coverage of 80% after one year, and up to $1,000 annual reimbursement for unexpected expenses.

Why this role

Comprehensive healthcare, life insurance, 401(k), 11 company holidays, three weeks of starting vacation, tuition support after one year, pet insurance contributions, and annual expense reimbursement through Advancial Life Rewards.

About the employer

Advancial Federal Credit Union is hiring for this role. Industry: Credit Unions. Sector: 52.