Insurance Customer Service Representative

Job overview

The Insurance Customer Service Representative is an onsite, full-time role in Dowagiac, MI. The posting lists a salary range of $40,000–$60,000 per year. The role supports clients of the Kyle Lott Agency - Farm Bureau with policy servicing and insurance questions. The representative helps clients resolve policy, billing, and coverage needs while maintaining accurate records and following up on requests. The role also works with producers and agency staff to support client service and identify additional coverage opportunities when appropriate.

What you'll do

• Provide service by phone, email, and in person
• assist with policy changes, billing questions, and coverage inquiries
• maintain accurate client records and documentation
• follow up on requests and outstanding items
• review policies and identify additional coverage opportunities when appropriate
• work with producers and agency staff to support client needs.

What we're looking for

Skills & competencies

insurance customer service

policy changes

billing inquiries

coverage questions

client records

customer follow-up

insurance licensing

full-time

dowagiac mi

kyle lott agency

farm bureau

$40k–$60k

paid time off

simple ira

Work arrangement

• Weekend coverage required

Benefits & perks

• Simple IRA, gym membership, performance-based bonus, flexible schedule, advancement opportunity, paid time off, and training and development.

Why this role

An insurance license is preferred, or the candidate must be willing to obtain licensing.

About the employer

Kyle Lott Agency - Farm Bureau is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.