Patient Advocate

Job overview

The Patient Advocate role is onsite in Dallas, TX. Compensation is not specified. The position supports patients following visits to Exceptional Healthcare facilities by providing follow-up and billing-process information. The advocate helps ensure a positive patient experience by making follow-up calls, explaining Explanation of Benefits and billing processes, recording concerns, and coordinating with internal teams to resolve issues.

What you'll do

• Coordinate with team members and billing departments to resolve issues
• make follow-up calls to patients
• explain Explanation of Benefits and billing processes
• record complaints and submit them through the complaint process
• escalate patient concerns to the facility director when needed
• maintain current follow-up calls for assigned facilities
• submit daily call reports to the supervisor.

What we're looking for

Skills & competencies

patient advocate

patient support

patient follow-up

healthcare

billing questions

explanation of benefits

customer service

dallas tx

exceptional healthcare

full-time

complaint documentation

patient calls

Work arrangement

• Weekend coverage required

About the employer

Exceptional Healthcare Inc. is hiring for this role. Industry: Freestanding Ambulatory Surgical and Emergency Centers. Sector: 62.