Front Desk Supervisor

Job overview

The Front Desk Supervisor role is onsite in Boston, MA, and compensation is not specified; the posting describes pay as competitive. Bella Santé Day Spas says the supervisor is a key part of spa operations and the first and last impression for guests. The supervisor oversees front-desk administration and guest experience by coordinating treatments, supporting and training the Spa Concierge team, managing register operations and schedules, and responding to guest requests and concerns in line with spa standards.

What you'll do

• Manage a small team of Spa Concierge and assist with training new hires
• manage daily spa register operations
• create, maintain, and modify weekly Concierge and Spa Attendant schedules
• assist with and lead daily briefings when assigned
• act as a resource for employees
• manage guest requests, inquiries, and complaints promptly and completely, following up with the Spa Director as necessary.

What we're looking for

Skills & competencies

front desk supervisor

boston ma

bella sante day spas

spa operations

guest service

spa concierge

team training

register operations

staff scheduling

guest experience

year-round position

medical benefits

401(k)

paid vacation

Work arrangement

• Weekend coverage required

Benefits & perks

• For qualifying employees: medical and dental coverage, 401(k), paid vacation and sick time, complimentary spa treatments, and product discounts.

Why this role

The posting says the role is year-round, not seasonal, and that the employer is willing to train the right individual. It notes that 90% of its management team began as Front Desk Supervisors.

About the employer

Bella Sante Day Spas is hiring for this role. Industry: Other Personal Care Services. Sector: 81.