Implementation Specialist

Job overview

The Implementation Specialist role offers remote work for external candidates in Florida, North Carolina, or Texas; the listing identifies Tampa, FL. Compensation is not specified. The role supports Spectrio’s customer experience and digital engagement products. The specialist coordinates field service and installation work, dispatches technicians, schedules with clients, and provides technical assistance. The role helps ensure installations and service requests are organized, documented, and resolved, escalating issues to the appropriate team when needed.

What you'll do

• Assign, control, and dispatch service technicians
• monitor workflow and technician workloads
• coordinate schedules with clients
• evaluate and reassign work
• answer client inquiries by phone and email
• provide technical assistance
• gather information for installations and hardware configurations
• perform data entry and support dispatch and installation operations
• use computer and diagnostic tools
• update supervisors
• escalate higher-level issues
• log incidents, case updates, and hardware information.

What we're looking for

Skills & competencies

implementation specialist

remote work

florida

north carolina

texas

spectrio

digital signage

customer support

technician dispatch

installation coordination

technical assistance

crm and erp

internet allowance

Work arrangement

• Weekend coverage required

Benefits & perks

• Monthly internet allowance
• PTO
• paid sick leave and holidays
• medical, dental, and vision insurance
• life insurance
• short-term disability
• voluntary benefits
• pet benefits
• employee assistance program
• 401(k), paid parental leave, and education reimbursement.

Why this role

Remote work is available to external candidates in Florida, North Carolina, or Texas. The role coordinates on-site technicians while supporting clients remotely.

About the employer

SPECTRIO LLC is hiring for this role. Industry: Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services. Sector: 51.