Automotive Service Advisor and Writer

Job overview

Automotive Service Advisor and Writer is an onsite role in Kalamazoo, MI, scheduled Monday–Friday, 7:00 a.m.–6:00 p.m. Compensation is not specified. The position is at a locally owned Christian Brothers Automotive location, which describes its approach as precision auto repair with transparency, integrity, and a people-first philosophy. The advisor guides guests through the repair process, explains service recommendations, and communicates vehicle status. The role helps manage shop workflow and build lasting customer relationships while supporting repairs that meet proper specifications.

What you'll do

• Greet guests with hospitality and respect
• explain repair solutions clearly
• manage store workflow
• sell services honestly and with integrity
• communicate professionally by phone
• build long-term relationships
• coordinate and participate in customer service activities
• shuttle guests as needed in a branded vehicle
• ensure repairs meet proper specifications
• assist other employees as needed.

What we're looking for

Skills & competencies

automotive service advisor

service writer

kalamazoo mi

christian brothers automotive

auto repair

customer service

repair process

shop workflow

monday–friday

7:00 a.m.–6:00 p.m.

weekends off

team performance bonuses

paid vacation

401(k) match

Work arrangement

• Weekend coverage required

Benefits & perks

• Team performance bonuses
• healthcare benefits
• matching 401(k)
• closed weekends
• paid vacation and holidays
• ongoing training and career advancement
• employee discount
• chaplain care support
• employee appreciation events
• financial wellness program.

Why this role

Requires a current driver’s license, an acceptable driving record, proficiency with Windows-based software and automotive applications, and experience in automotive customer service or service writing/advising/sales. The shop is closed every weekend.

About the employer

Christian Brothers Automotive is hiring for this role. Industry: General Automotive Repair. Sector: 81.