Emergency Services Advocate

Job overview

The Emergency Services Advocate role is onsite in Lorain, OH. Compensation is not specified. The position supports the agency’s energy assistance services for clients facing utility emergencies. The role helps eligible clients access crisis utility assistance and processes non-emergency applications according to program requirements. It also provides application guidance, conducts client interviews, maintains confidential records, and connects clients with other agency programs and services.

What you'll do

• Provide crisis utility payment assistance to eligible clients facing loss of heat or utility disconnection, and to clients needing bulk fuel, firewood, or summer cooling assistance. Process non-emergency utility applications
• answer questions about eligibility and procedures
• conduct client interviews
• collect and record application information
• schedule appointments
• maintain confidential files
• and refer clients to agency programs and services.

What we're looking for

Skills & competencies

emergency services advocate

part-time

lorain oh

lorain county community action agency

energy assistance

crisis utility assistance

client intake

application processing

client interviews

confidential records

community services

Work arrangement

• Weekend coverage required

Why this role

Client meetings may take place by phone, electronically, in person, or at permanent, crisis, or roaming locations. The role may focus on older adults or residents needing bilingual services.

About the employer

Lorain County Community Action Agency is hiring for this role. Industry: Other Individual and Family Services. Sector: 62.