Onsite Collections Representative / Bilingual Collections Representative

Job overview

The Onsite Collections Representative / Bilingual Collections Representative role is onsite in Sioux Falls, SD, Monday–Friday from 10:30 a.m. to 7:00 p.m. Compensation is $17.50 per hour plus monthly performance incentives; Spanish-fluent representatives receive a 15% differential, with a stated starting wage of $20.13 per hour. CAPITAL Services’ Collections team works with customers on collaborative payment solutions and customer service. The representative handles credit-card payment inquiries, reviews account details, and works with customers to resolve payment concerns. The role combines professional phone communication, empathetic support, and performance and quality goals; work-from-home options may be available after nine months if performance standards are met.

What you'll do

• Provide patient, empathetic support for credit-card payment inquiries
• communicate professionally by phone
• analyze account details to identify resolutions
• negotiate and collaborate to resolve payment concerns
• meet performance and quality goals.

What we're looking for

Skills & competencies

collections representative

bilingual spanish

sioux falls sd

capital services

credit card payments

customer support

phone communication

paid training

monday–friday

no weekends

$17.50/hour

spanish differential

Work arrangement

• Weekend coverage required

Benefits & perks

• Three weeks of paid vacation, 11 paid holidays, paid sick leave, medical, dental and vision coverage, paid parental leave, 401(k) with up to 6% company match, and tuition reimbursement.

Why this role

Paid four-week training; Monday–Friday schedule with no weekends stated; work-from-home options may be available after nine months, contingent on performance standards.

About the employer

CAPITAL Services is hiring for this role. Industry: Consumer Lending. Sector: 52.