LTL Customer Service Representative

Job overview

The LTL Customer Service Representative role is onsite in Newark, NJ, with pay of $20–$28 per hour. East Group Logistics supports transportation and logistics operations. The representative coordinates communication between customers and transportation teams, processes shipment orders, tracks deliveries, and resolves service issues. Accurate records and timely coordination help support reliable LTL shipping and customer satisfaction.

What you'll do

• Respond to customer inquiries about LTL shipments by phone, email, and other channels
• enter orders accurately into the transportation management system
• coordinate pickups and deliveries with carriers, drivers, and warehouse personnel
• track shipments and provide customer updates
• address delays and discrepancies
• maintain records of customer interactions, shipment status, and service issues.

What we're looking for

Skills & competencies

ltl customer service representative

east group logistics

newark nj

$20-$28/hour

less-than-truckload

customer inquiries

order processing

shipment tracking

transportation management system

carrier coordination

freight documentation

microsoft excel

microsoft outlook

Work arrangement

• Weekend coverage required

Benefits & perks

• The company describes a supportive work environment, growth opportunities, competitive pay, and benefits.

About the employer

East Group Logistics is hiring for this role. Industry: General Freight Trucking, Long-Distance, Less Than Truckload. Sector: 48.