Member Service Specialist

Job overview

The Member Service Specialist role is listed in Tulsa, OK, with a Monday–Friday schedule from 10 a.m. to 7 p.m. and stated pay of $20–$25 per hour. The client is described as an organization serving members and providers in the insurance and healthcare services industry. The specialist serves as a primary contact for member and provider inquiries, resolving requests or coordinating follow-up across internal teams. Accurate explanations, documentation, and case management help deliver timely service and improve the member experience.

What you'll do

• Handle inbound calls and resolve inquiries when possible
• explain benefits, services, and account information
• document interactions
• respond to emails
• research and follow up on requests
• make outbound communications as needed
• update case statuses
• assist with call coverage
• identify service trends and recommend process improvements.

What we're looking for

Skills & competencies

member service specialist

member support

provider support

inbound calls

insurance

healthcare services

case management

customer service

tulsa ok

addison group

$20–$25/hour

monday–friday 10 a.m.–7 p.m.

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, vision, 401(k), paid time off, paid holidays, employee assistance program, wellness resources, and professional development.

Why this role

The posting describes a full-time, contract-to-hire assignment and requires a high school diploma or equivalent. Previous customer service, call center, healthcare, insurance, or administrative experience is preferred.

About the employer

Addison Group is hiring for this role. Industry: All Other Insurance Related Activities. Sector: 52.