Customer Service Manager

Job overview

The Customer Service Manager role is onsite in Bangor, ME, with a Monday–Friday day-shift schedule. Compensation is not specified. JSI, an LSI Industries company, designs and manufactures display fixtures and millwork for grocery and retail brands. The manager leads the Customer Service department’s daily operations, develops the team, resolves escalated concerns, and coordinates with operations, production, scheduling, shipping, and sales. The role supports service quality, accurate orders, on-time delivery, and long-term customer relationships across manufacturing locations.

What you'll do

• Lead, coach, and develop the Customer Service team
• manage escalated customer concerns
• coordinate with operations, production, scheduling, shipping, and sales
• monitor orders from entry through shipment
• drive process improvements
• develop and track KPIs and service metrics
• support training, succession planning, and recognition
• improve cross-department communication
• and support strategic customer relationships.

What we're looking for

Skills & competencies

customer service manager

bangor me

lsi industries

jsi

full-time

monday–friday

day shift

customer service

team leadership

manufacturing

order management

401(k)

health insurance

paid time off

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k), health insurance, dental insurance, vision insurance, and paid time off.

Why this role

The posting specifies Monday–Friday, day shift, onsite in Bangor, and no overnight travel. It lists 401(k), health, dental and vision insurance, and paid time off.

About the employer

LSI Industries, Inc. is hiring for this role. Industry: Custom Architectural Woodwork and Millwork Manufacturing. Sector: 33.