Retail Customer Service Lead
Employment type
Contract
Work setting
On-site
Location
Bessemer, AL
Schedule
Day shift
Posted
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Job overview
The Retail Customer Service Lead is an onsite role based in Bessemer, AL. Compensation is not specified for this position, which focuses on enhancing the pet parent experience and store operations. This role exists to drive loyalty and promotional strategies while ensuring high-quality interactions with customers. The lead supports store safety, cleanliness, and associate engagement to uphold the company's brand promise.
What you'll do
- Facilitate associate development, validate operational messages, support services businesses, delegate daily tasks, lead as the manager on duty, manage pet parent experience, and oversee live pet sales.
What we're looking for
- Skills & competencies
- retailcustomer serviceleadbessemer alpetsmartfull-timeday shiftcontractno degree requiredkey holder
- Work arrangement
- Weekend coverage required
Benefits & perks
- Paid Weekly, Health & Wellness Benefits, 401k Plan, Paid Time Off, Associate discounts, Tuition Assistance
Why this role
Key Holder role with focus on customer service and loyalty programs.
About the employer
PetSmart is hiring for this role. Industry: Pet and Pet Supplies Retailers. Sector: 45.
Additional details
- Industry sector
- 45
- Industry
- Pet and Pet Supplies Retailers
- Occupation code
- 41-1011.00
You'll be redirected to the employer's application page.
Listing ID: 760ff8c2-3867-4738-9b6b-429b18066a0f