Customer Care Representative

Job overview

The Customer Care Representative role is an onsite, full-time position in Dallas, Texas. Pay is $14.35–$17.35 per hour. MCI provides customer experience, business process outsourcing, and technology solutions to organizations across multiple industries. Representatives support inbound projects by resolving customer questions and basic technical issues, documenting claims, and coordinating with other departments. The role contributes to customer satisfaction through accurate, professional service and appropriate product and service recommendations.

What you'll do

• Handle inbound and outbound contacts professionally
• work toward first-call resolution
• research systems and coordinate with departments
• document and process customer claims
• use knowledge bases and training to answer questions
• follow scripts, policies, and procedures
• protect confidential information
• escalate issues
• attend meetings and training.

What we're looking for

Skills & competencies

customer care representative

full-time

onsite

dallas tx

mci careers

customer service

technical support

inbound contacts

claims documentation

product recommendations

training provided

$14.35–$17.35/hr

Work arrangement

• Weekend coverage required

Benefits & perks

• New employees receive training.

Why this role

Contact center experience is not required; new employees receive training. Customer service experience in industries such as restaurants, bars, or retail is encouraged.

About the employer

MCI Careers is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.