Technical Support Engineer

Job overview

The Technical Support Engineer role is an onsite, full-time position in San Francisco, CA, paying $39.21–$44.13 per hour. The role supports customers and partners with technical issues, API integrations, and ecommerce and advertising technology solutions. The engineer resolves technical problems, helps maintain customer satisfaction, and shares recurring issues and product feedback with Product, Engineering, and Sales. The role also develops technical documentation and supports training on product releases and updates.

What you'll do

• Support customers and partners with API integrations, particularly Shopify and ad technology partners
• troubleshoot server-side API errors, browser scripts, data discrepancies, and connectivity issues
• provide ticket-based support
• share customer feedback and trends with internal teams
• write and update technical documentation
• lead or participate in product training
• collaborate with engineering to reproduce bugs and test solutions.

What we're looking for

Skills & competencies

technical support engineer

san francisco ca

cypress hcm

full-time

customer support

api integrations

shopify

ecommerce

ad tech

restful apis

sql

technical documentation

$39.21–$44.13 per hour

Work arrangement

• Weekend coverage required

Why this role

The posting highlights Shopify and ecommerce integrations, ad technology measurement, RESTful APIs, SQL, and programming experience as relevant qualifications.

About the employer

Cypress HCM is hiring for this role. Industry: Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services. Sector: 51.