Automotive Service Sales Manager

Job overview

The Automotive Service Sales Manager role is onsite in New York, NY, at Bay Ridge Honda; compensation is stated as $100,000–$200,000 per year in the listing, while the posting describes compensation as based on experience and performance. Bay Ridge Honda is building a service department focused on accountability, communication, professional development, and customer care. The manager leads and develops service advisors while staying involved in daily operations. The role supports repair workflow, customer communication, advisor performance, and a consistent service experience from customer arrival through vehicle pickup.

What you'll do

• Coach and support service advisors
• monitor open repair orders, customer updates, and follow-up
• contact customers about declined and previously recommended work
• handle escalated concerns
• coordinate with technicians and managers to keep repairs moving
• track advisor performance, sales, gross profit, customer satisfaction, and other metrics
• review inspections and repair recommendations
• maintain accountability for appointments, workflow, callbacks, and customer communication.

What we're looking for

Skills & competencies

automotive service sales manager

service advisor leadership

dealership

customer experience

repair orders

sales performance

new york ny

bay ridge honda

full-time

$100k–$200k/year

customer service

service department

Work arrangement

• Weekend coverage required

Why this role

Hands-on leadership role in a family-operated dealership’s service department, with responsibility for advisor development and customer experience.

About the employer

Bay Ridge Honda is hiring for this role. Industry: New Car Dealers. Sector: 44.