Director, Program Strategy and Operations, CMU Online

Job overview

The Director, Program Strategy and Operations, CMU Online role is onsite in Pittsburgh, PA. Compensation is not specified. CMU Online manages a growing portfolio of online graduate programs across multiple schools and colleges. The director leads program strategy and operations to support student experience, program quality, retention, revenue goals, and portfolio growth. The role coordinates academic and administrative partners, directs new program implementation, and develops scalable systems and processes for effective program delivery and student success.

What you'll do

• Direct strategy and operations for a portfolio of more than 10 online graduate programs across multiple academic departments. Lead cross-functional coordination with academic departments and university administrative units
• resolve complex operational and student issues. Direct student success and retention strategy, onboarding, student communications, and lifecycle oversight. Lead operational planning and implementation of new programs
• hire, train, coach, and manage program staff. Establish performance metrics, use data to identify risks and improvement opportunities, maintain operational documentation, and lead process automation and improvement.

What we're looking for

Skills & competencies

director

program strategy

program operations

cmu online

online graduate programs

higher education

student success

retention strategy

program launches

pittsburgh pa

carnegie mellon university

full-time

team leadership

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, prescription, dental, and vision insurance
• retirement savings with employer contributions
• tuition benefits
• paid time off and holidays
• life and accidental death and disability insurance
• transit pass
• family concierge and fitness center access.

Why this role

The role oversees programs spanning five schools or colleges and leads implementation of multiple new online programs annually, coordinating across university systems and partners.

About the employer

Carnegie Mellon University is hiring for this role. Industry: Colleges, Universities, and Professional Schools. Sector: 61.