Call Center Quality Assurance Supervisor
Employment type
Full-time
Work setting
On-site
Location
Dallas, TX
Schedule
Day shift
Posted
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Job overview
The Call Center Quality Assurance Supervisor works onsite in Dallas, TX, with compensation not specified. This role supports the operations team by overseeing quality assurance efforts across multiple BPO campaigns. The role exists to drive continuous improvement in service quality. By supervising QA analysts and analyzing performance trends, the supervisor ensures compliance with client standards and identifies training needs to enhance customer journeys.
What you'll do
- Supervise QA analysts.
- Conduct calibration sessions.
- Analyze QA data to identify performance gaps.
- Provide coaching and feedback to agents.
- Collaborate with Operations and Training.
- Prepare and present quality reports.
What we're looking for
- Skills & competencies
- full-timeday shiftdallas txcall centerquality assurancesupervisorbpomanagementanalyticscustomer experience
- Work arrangement
- Weekend coverage required
Why this role
Requires 3 years of QA experience and 1 year in a supervisory role.
About the employer
MCI Careers is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.
Additional details
- Industry sector
- 56
- Industry
- Telemarketing Bureaus and Other Contact Centers
- Occupation code
- 43-1011.00
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Listing ID: 75af8675-1fa2-4dd1-bbb9-e089c85b4e56