Production Support Engineer – MTF-PM Payment Cycle

Job overview

The Production Support Engineer role is onsite in Richmond, VA according to the listing; the description also names several possible regional locations, including Richmond, VA, and requires US-based engineers to reside in Dallas, TX and work onsite. Compensation is not specified. The engineer supports MTF-PM payment-cycle workflows and production operations in AWS. The role monitors and troubleshoots scheduled payment processing, integrations, and reporting so payment-cycle activities complete accurately and on schedule. Runbooks, incident documentation, and workflow automation support reliable production operations and stakeholder communication.

What you'll do

• Monitor and execute MTF-PM payment-cycle workflows using AWS Glue, Lambda, Step Functions, and file-based integrations
• support data aggregation, report generation, job reruns and recovery, production validations, voucher processing, and payment-file generation
• support Deltek Costpoint integrations
• monitor and troubleshoot inbound and outbound file transfers
• use CloudWatch logs, metrics, and alerts to investigate failed or delayed workflows
• troubleshoot QuickSight dashboards, datasets, and SPICE refreshes
• use SQL, Python, application logs, and AWS tools for production troubleshooting and validation
• maintain runbooks and standard operating procedures, document incidents and root causes, and communicate status
• support automation and orchestration using Step Functions.

What we're looking for

Skills & competencies

production support engineer

mtf-pm payment cycle

aws

richmond va

united global technologies

aws glue

lambda

step functions

cloudwatch

quicksight

sql

python

Work arrangement

• Weekend coverage required

Why this role

Requires 3+ years in production support, application support, or cloud operations; hands-on AWS Glue, Lambda, Step Functions, S3, CloudWatch, and QuickSight/SPICE experience; SQL and working Python knowledge. The posting states US citizenship or green-card status and no subcontracting; it also lists multiple regional areas and an onsite Dallas requirement for US-based engineers.

About the employer

United Global Technologies is hiring for this role. Industry: Computer Systems Design Services. Sector: 54.