Digital End User Services Technician

Job overview

The Digital End User Services Technician role is onsite in Madison, WI. Compensation is not specified. The technician is the first line of support for internal customers at Reinhart Boerner Van Deuren. The role resolves or routes service desk incidents and requests, helping firm employees receive timely technical support. Accurate ticket documentation, follow-up, and escalation support the firm’s service organization and its service-level commitments.

What you'll do

• Handle first-level calls and service tickets for break/fix incidents and service requests
• create tickets and capture relevant information
• resolve issues or escalate them to the appropriate support level
• route requests to the correct team
• track and redirect problems
• update customer data and produce activity reports
• guide users through troubleshooting
• follow up through resolution
• document and close tickets
• recommend procedure improvements.

What we're looking for

Skills & competencies

digital end user services technician

help desk

service desk

it support

ticketing

incident escalation

troubleshooting

customer service

madison wi

53703

reinhart boerner van deuren

associate degree

itil foundation or similar

Work arrangement

• Weekend coverage required

Why this role

First-line, internal-customer support role with opportunities for training and growth in help desk procedures, technologies, and service management.

About the employer

Reinhart Boerner Van Deuren SC is hiring for this role. Industry: Offices of Lawyers. Sector: 54.