Dispatcher

Job overview

The Dispatcher role is onsite in Brooklyn, NY. Pay is $20 per hour. First Student says its employees help safely transport more than five million students and passengers each day. The dispatcher coordinates bus routes and supports on-time service through communication with drivers, parents, schools, and administrators. The role monitors route progress, responds to service issues, maintains transportation records, and coordinates with emergency services, management, and maintenance during incidents or mechanical failures.

What you'll do

• Serve as a contact for parents, schools, and administrators about delays, schedule updates, and stop concerns
• manage complaints and calls
• monitor route progress and on-time performance
• communicate with drivers by two-way radio
• coordinate with emergency services, management, and maintenance during incidents or mechanical failures
• maintain transportation records
• support routing and drivers’ operational needs
• resolve or escalate service problems.

What we're looking for

Skills & competencies

dispatcher

bus routes

brooklyn ny

first student

full-time

transportation operations

route monitoring

two-way radio

customer service

school transportation

safety-focused

$20 per hour

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision
• 401(k)
• paid holidays and vacation
• ongoing safety, technology, and operations instruction. Benefits vary by location and role.

Why this role

The posting describes ongoing safety, technology, and operations instruction and a 3–5 month Manager-in-Development program for future leaders.

About the employer

First Student is hiring for this role. Industry: School and Employee Bus Transportation. Sector: 48.