Customer Service Representative, State Farm Agent Team Member

Job overview

The Customer Service Representative role is onsite in Lake Charles, LA. Compensation is $17–$19 per hour. Shayne Laughlin’s State Farm agency serves customers and the local community through a close-knit team. The representative supports customer retention and agency growth by answering policy questions, helping with policy changes, processing claims, and maintaining accurate interaction records. The role also coordinates with agency teammates and anticipates customer needs.

What you'll do

• Answer customer inquiries and provide policy information
• assist with policy changes and updates
• process insurance claims and follow up with customers
• maintain accurate records of customer interactions.

What we're looking for

Skills & competencies

customer service representative

insurance

state farm agent

policy support

claims processing

customer records

lake charles la

shayne laughlin

$17–$19/hr

licensing paid

spanish preferred

Work arrangement

• Weekend coverage required

Benefits & perks

• Agency-paid licensing, 401(k), performance bonus, flexible schedule, paid time off, advancement opportunities, and training and development.

Why this role

The agency pays licensing costs and offers flexible scheduling, training, and advancement opportunities; Spanish bilingual skills are preferred.

About the employer

Shayne Laughlin - State Farm Agent is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.