Customer Service Representative – State Farm Agent Team Member

Job overview

The Customer Service Representative – State Farm Agent Team Member role is onsite in Berwyn, IL, with weekday hours from 9 a.m. to 5 p.m.; compensation is $38,000–$55,000 per year. The role supports Jill Willey’s State Farm agent team in serving insurance customers. The representative builds customer relationships by responding to inquiries, explaining insurance products and coverage, and assisting with policy transactions. The role also helps resolve customer concerns and maintain accurate policy records in collaboration with the team.

What you'll do

• Respond to customer inquiries and explain insurance products and coverage options
• assist with policy changes, updates, endorsements and claims processing
• review coverage details and process transactions accurately
• analyze customer situations and resolve concerns
• collaborate with the agent’s team.

What we're looking for

Skills & competencies

customer service representative

insurance

state farm agent team

bilingual spanish

policy management

claims processing

customer support

full-time

weekdays 9–5

berwyn il

$38,000–$55,000/year

paid time off

advancement opportunity

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid time off, including vacation and personal/sick days
• opportunity for advancement
• training and development.

Why this role

Bilingual Spanish is required. Previous customer service, insurance or related experience is preferred.

About the employer

Jill Willey - State Farm Agent is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.