Service Representative I

Job overview

The Service Representative I role is onsite in Houston, TX. Compensation is not specified. First Student provides transportation for students and passengers, with a stated focus on safety and service. This role serves as a contact point for clients and helps coordinate scheduled trips, resolve transportation concerns, and keep trip operations on track. Clear communication and timely troubleshooting support clients, school districts, transportation partners, and field operations.

What you'll do

• Serve as a main client contact for routing, student information, and school schedules
• work with Field Operations on driver compliance
• monitor scheduled trips and troubleshoot issues requiring immediate attention
• communicate by phone, email, text, and chat
• receive client calls and address transportation concerns
• handle escalations professionally
• navigate multiple computer systems
• cross-train or assist other departments or projects when requested.

What we're looking for

Skills & competencies

service representative i

client service

transportation operations

student transportation

trip coordination

routing

driver compliance

customer communication

houston tx

first student

part-time

Work arrangement

• Weekend coverage required

Why this role

English proficiency is required. Bilingual language expectations apply when assigned to a bilingual role.

About the employer

First Student is hiring for this role. Industry: School and Employee Bus Transportation. Sector: 48.