Client Services Representative

Job overview

The Client Services Representative is an onsite role based in the United States. Compensation is not specified for this position, which supports the supply chain management and e-commerce operations at Arvato Bertelsmann. This role exists to manage customer accounts, ensure service level agreements are met, and provide technical support for international and domestic clients. The representative will monitor shipments, resolve delivery exceptions, and maintain accurate documentation to ensure logistics excellence.

What you'll do

• Manage customer accounts, track shipments, monitor dashboards for aging items, classify delivery exceptions, schedule appointments, and maintain shipment documentation.

What we're looking for

Skills & competencies

full-time

day shift

customer service

supply chain

logistics

3pl

order management

sap

excel

onsite

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k) with 6% match, PTO, tuition reimbursement, and voluntary benefits.

Why this role

Requires 2+ years of customer service experience and intermediate to advanced Excel skills; SAP knowledge preferred.

About the employer

Arvato Bertelsmann is hiring for this role. Industry: Computer Facilities Management Services. Sector: 54.