Mortgage Customer Service Representative, Work at Home

Job overview

The Mortgage Customer Service Representative, Work at Home role is described as remote and supports mortgage customers across the country. The posting states pay of $11.50 per hour. MCI provides customer experience and business process outsourcing services through on-site and remote contact center agents. The representative handles inbound calls, resolves customer issues, documents outcomes, and follows client procedures for financial inquiries and confidential information. The role supports a reliable customer experience through accurate call handling and first-call resolution.

What you'll do

• Handle inbound customer calls professionally
• understand and resolve customer issues
• escalate issues when needed
• work toward first-call resolution
• use training and knowledge resources to answer questions
• maintain accurate CRM records and call documentation
• follow client processes for financial inquiries, confidentiality, scripts, policies, and schedules.

What we're looking for

Skills & competencies

mortgage customer service representative

work at home

remote

mci careers

inbound calls

customer support

mortgage customers

crm records

first-call resolution

financial inquiries

$11.50/hour

Work arrangement

• Weekend coverage required

Why this role

The posting requires a high school diploma or equivalent, English fluency, computer skills, and typing at 30–45 words per minute. Banking or financial services experience is a plus.

About the employer

MCI Careers is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.