Salesforce Application Architect, Child Welfare Systems

Job overview

The Salesforce Application Architect role is hybrid in Lansing, Michigan, with no remote-only option. Compensation is not specified. The role supports Michigan Department of Health and Human Services child welfare and state hospital systems, including MiSACWIS and CCWIS. The architect leads the design and implementation of enterprise Salesforce solutions, maintaining platform integrity and alignment with agency goals. The role guides technical teams and stakeholders through modernization, integration, security, and ongoing operations for critical applications.

What you'll do

• Lead Salesforce architecture and technical design for case management, field service, and user engagement
• assess org health and recommend improvements
• participate in design and discovery
• mentor development teams
• translate business requirements into scalable solutions
• oversee proof-of-concepts
• ensure secure application lifecycle practices and compliance
• support Tier 2 application operations.

What we're looking for

Skills & competencies

coolsoft

salesforce application architect

salesforce

sales cloud

service cloud

experience cloud

field service lightning

child welfare

application modernization

security

hybrid

lansing mi

Work arrangement

• Weekend coverage required

Why this role

Supports critical child welfare systems, including 24/7 operations of Tier 2 applications serving more than 8,000 users across state and private agencies. Hybrid schedule; no remote-only option.

About the employer

COOLSOFT is hiring for this role. Industry: Custom Computer Programming Services. Sector: 54.