Client Navigator

Job overview

The Client Navigator role is onsite in the Billings metropolitan area, MT, in office and patient-care settings, with possible work in clients’ communities or homes. Compensation is not specified. The role is part of Rimrock Foundation’s Integrated Services department and supports care coordination across its programs. The navigator conducts intake screenings and risk assessments, connects individuals with medical, behavioral health, and community services, and coordinates follow-up and transitions. The role helps clients access appropriate care, respond to urgent needs, and maintain continuity and safety through collaboration with interdisciplinary teams and community partners.

What you'll do

• Conduct intake screenings and risk assessments, including behavioral health, suicide, overdose, and social determinants of health
• identify urgent or emergent needs and initiate response protocols
• coordinate referrals and linkage to internal and external services
• facilitate access to 24/7 crisis services and warm handoffs
• participate in interdisciplinary treatment teams
• support person-centered goals and care transitions
• maintain timely documentation in accordance with CCBHC, CARF, HIPAA, 42 CFR Part 2, and applicable regulations
• communicate with clients, families when authorized, team members, and agencies
• complete at least 10 hours of continuing education annually.

What we're looking for

Skills & competencies

client navigator

care coordination

behavioral health

social determinants of health

crisis services

referral coordination

person-centered care

integrated services

billings mt

rimrock foundation

hipaa

ccbhc

Work arrangement

• Weekend coverage required

Why this role

Bachelor’s degree in human services or social work, or equivalent experience in lieu of a degree, preferred; one year of mental health or substance use disorder experience preferred. Minimum 10 hours of continuing education annually.

About the employer

Rimrock Foundation is hiring for this role. Industry: Other Individual and Family Services. Sector: 62.