Residential Service Technician, Home Security

Job overview

The Residential Service Technician, Home Security role is based in Greensboro, NC, serving residential and commercial customers. Compensation is described as performance-based, with $60,000 annual average earnings stated in the posting. CPI Security provides home security solutions and describes its mission as saving and improving lives, particularly in underserved communities. The technician services security systems, assesses customer needs, installs and connects systems to central monitoring, activates equipment, and demonstrates its use. The role also identifies opportunities to offer additional products and services while maintaining customer service, safety, and accurate paperwork.

What you'll do

• Service residential security systems
• assess customer needs and determine system configuration
• identify upselling opportunities
• explain the service process
• connect systems to central monitoring, activate them, and demonstrate operation
• submit billing and payroll paperwork
• maintain safety, equipment, vehicle, tools, and inventory
• provide customer service and clean the work area.

What we're looking for

Skills & competencies

residential service technician

home security

security systems

system installation

central monitoring

customer service

upselling

greensboro nc

cpi security

$60k average earnings

uncapped commission

paid training

401(k)

medical and dental

Work arrangement

• Weekend coverage required

Benefits & perks

• Hourly paid training and uncapped commission
• company fuel card and equipment
• medical, dental, vision, disability, and life insurance options
• paid holidays and PTO
• 401(k) match
• education assistance
• free monitored security system eligibility after 90 days.

Why this role

High school diploma or equivalent required; technical training is a plus. Schedule flexibility and ability to work weekends required. Compensation includes hourly paid training and uncapped commission; the posting states off every other weekend.

About the employer

CPI Security is hiring for this role. Industry: Security Systems Services (except Locksmiths). Sector: 56.