Customer Experience Coordinator (Relief)

Job overview

The Customer Experience Coordinator (Relief) is an onsite, full-time role in Chantilly, VA. Pay is $18–$28 per hour. Veterinary Emergency Group’s stated mission is helping people and their pets when they need it most.

What you'll do

• Greet customers in person, by phone, and online
• manage and document communications
• route urgent medical calls to a doctor
• address concerns
• update clinical staff on customer needs
• explain financial options and end-of-life decisions compassionately
• process payments
• and follow up after visits.

What we're looking for

Skills & competencies

customer experience coordinator

relief

full-time

chantilly va

veterinary emergency group

$18–$28 per hour

veterinary emergency

customer communications

payment processing

client support

rotating nights

weekends and holidays

Work arrangement

• Weekend coverage required

Benefits & perks

• Flexible work schedules, employee referral program, scrubs, company merchandise, and food in the workplace refrigerator.

Why this role

The posting requires at least two years of customer-service experience and availability for nights, weekends, and holidays on a rotating or as-needed basis.

About the employer

Veterinary Emergency Group (VEG) is hiring for this role. Industry: Veterinary Services. Sector: 54.