IT Service Desk Specialist III

Job overview

The IT Service Desk Specialist III is an onsite position located in Bethesda, MD. Compensation is $65,000 to $78,000 per year, and this role supports the technical infrastructure and end-user support needs of Lawelawe Defense Inc. This role exists to provide high-level technical assistance and serve as an escalation point for complex hardware, software, and system issues. The specialist contributes to the team by maintaining system reliability, managing asset inventory, and ensuring excellent customer service for federal government clients.

What you'll do

• Provide technical support via phone, email, and chat.
• Resolve complex hardware and software issues.
• Act as an escalation path for level 1 and 2 technicians.
• Manage tickets in ServiceNow.
• Perform server administration and security patching.

What we're looking for

Skills & competencies

full-time

day shift

bethesda md

it support

service desk

secret clearance

security+

servicenow

onsite

no on-call

$65k-$78k/yr

Work arrangement

• Weekend coverage required

Benefits & perks

• Competitive compensation, professional growth opportunities, equal opportunity employer.

Why this role

Requires active secret security clearance and IAT-II baseline certification.

About the employer

Lawelawe Defense Inc is hiring for this role. Industry: Computer Systems Design Services. Sector: 54.