Hotel Front Office Manager

Job overview

The Hotel Front Office Manager role is onsite in Dallas, TX; compensation is not specified. The manager leads front-office operations at a Hilton property and is expected to maintain guest service and operational standards. The role oversees front-desk staff and daily guest operations, coordinates with housekeeping, engineering, revenue, and sales teams, and addresses guest concerns. It supports room readiness, accurate transactions, and guest satisfaction aligned with the property’s brand expectations.

What you'll do

• Oversee check-in, check-out, guest relations, and night audit
• train, schedule, and lead front-desk, guest-services, and night-audit staff
• ensure Hilton brand standards
• coordinate room readiness with housekeeping and engineering
• manage room inventory, rates, and reservations with revenue and sales teams
• handle guest concerns and service recovery
• maintain billing, cash handling, and audit processes
• review guest satisfaction and prepare reports.

What we're looking for

Skills & competencies

hotel front office manager

hospitality

hilton experience

pep experience

guest services

dallas tx

texas hotel management

full-time

onsite

front desk leadership

night audit

weekend and holiday availability

Work arrangement

• Weekend coverage required

Why this role

Requires prior Hilton brand experience, PEP experience, and two to three years of front-office leadership experience. The posting also references knowledge of Hyatt brand standards and says work may include weekends, evenings, and holidays based on business needs.

About the employer

Texas Hotel Management is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.