Technical Helpdesk & Network Remote Support Agent II

Job overview

The Technical Helpdesk & Network Remote Support Agent II role is remote; Chicago, IL is listed in the description, while Elk Grove Village, IL appears in the listing location. Compensation is $21.50–$22.50 per hour. The position provides advanced client support and bridges front-line service and escalation. The agent resolves escalated hardware, software, and connectivity issues, manages accounts and access, and guides technicians on complex cases. Clear documentation and analysis of recurring issues support service improvements and a professional client experience.

What you'll do

• Resolve escalated hardware, software, and connectivity issues
• perform onboarding, offboarding, and permissions tasks
• guide technicians on complex cases and best practices
• analyze recurring issues and recommend process improvements
• document solutions and procedures
• troubleshoot Windows OS, Microsoft 365, and remote access issues.

What we're looking for

Skills & competencies

technical helpdesk

network remote support

remote

elk grove village il

metasys technologies

windows os

microsoft 365

account management

escalation support

first shift

$21.50–$22.50/hr

Work arrangement

• Weekend coverage required

Why this role

Remote first-shift role; preferred qualifications include two to five years of service desk or technical support experience or equivalent training and certifications.

About the employer

Metasys Technologies is hiring for this role. Industry: Computer Systems Design Services. Sector: 54.