Customer Service Representative / Inside Sales

Job overview

The Customer Service Representative / Inside Sales role is onsite in Madison Heights, MI. Compensation is an hourly base with commission based on orders; numeric compensation is not specified. The role supports Galco Industrial Electronics, a provider of industrial and commercial electrical and electronic controls, automation and motion products, repair, and engineering services. The representative serves as a point of contact for customer accounts, providing product and service information, handling inquiries and complaints, and following through on resolutions. The work supports customer satisfaction and sales goals through accurate communication, account processing, and responsive service.

What you'll do

• Manage incoming phone calls
• identify customer needs and provide accurate information using appropriate tools
• build relationships with customer accounts
• meet customer service team sales targets and call-handling quotas
• resolve complaints and follow up
• maintain customer interaction records, process accounts, and file documents
• follow communication procedures and policies.

What we're looking for

Skills & competencies

customer service representative

inside sales

madison heights mi

galco industrial electronics

full-time

onsite

customer accounts

phone support

sales targets

commission based

crm

p21

industrial electronics

Work arrangement

• Weekend coverage required

Why this role

The posting identifies CRM and P21 familiarity as a plus, technical aptitude as a strong plus, and a high school diploma as a requirement. Compensation includes an hourly base and commission based on orders.

About the employer

Galco Industrial Electronics is hiring for this role. Industry: Electronic and Precision Equipment Repair and Maintenance. Sector: 81.