Director of Customer Success

Job overview

The Director of Customer Success role is hybrid in Dallas, TX, with an annual salary of $145,000–$185,000. The director oversees Centerbase’s Customer Success and Consulting Services teams, supporting a cloud-based legal practice management platform for mid-size law firms. The role exists to retain and grow customer accounts and deliver strong outcomes through scalable customer success and consulting practices. It leads teams and partners across Support, Implementation, Product, Engineering, and Sales to improve adoption, renewals, customer experience, and account growth.

What you'll do

• Develop retention and account-growth strategies
• own renewals, health scoring, risk management, churn forecasting, escalations, and executive business reviews
• hire, coach, and develop team members
• improve adoption, enablement, and upsell motions
• optimize team systems and processes, including identifying AI automation opportunities
• partner cross-functionally
• enhance consulting services
• advocate for customers
• and build executive customer relationships.

What we're looking for

Skills & competencies

director of customer success

customer success

consulting services

b2b saas

legal tech

account retention

renewals

ai operations

dallas tx

centerbase

$145k–$185k annually

hybrid

25%–30% travel

Work arrangement

• Weekend coverage required

Benefits & perks

• Flexible PTO
• two company-wide mental health days
• parental leave programs
• 401(k) with company match
• broad equity participation.

Why this role

Leads both Customer Success and Consulting Services, with success measured by revenue retention, renewals, sourced upsell opportunities, consulting revenue, and NPS; travel is expected roughly 25%–30%.

About the employer

Centerbase is hiring for this role. Industry: Software Publishers. Sector: 51.