Insurance Customer Service Representative

Job overview

The Insurance Customer Service Representative role is onsite in South Lyon, MI. Compensation is $40,000–$60,000 per year. The position serves as a key point of contact for Sarkella & Associates clients on insurance-related questions and service needs. The representative responds to inquiries, explains policy and coverage information, assists with policy changes and renewals, and resolves concerns. A needs-based review process helps educate clients about insurance options and supports a positive customer experience.

What you'll do

• Establish customer relationships and follow up as needed
• respond to inquiries by phone and email
• provide information about insurance policies, coverage, and claims processes
• assist with policy changes, updates, and renewals
• investigate and resolve customer issues
• use a customer-focused, needs-based review process to educate customers about insurance options.

What we're looking for

Skills & competencies

insurance customer service representative

insurance policies

coverage information

claims processes

policy changes

renewals

customer support

south lyon mi

sarkella & associates

full-time

$40k–$60k

license reimbursement

performance bonus

Work arrangement

• Weekend coverage required

Benefits & perks

• License reimbursement
• 401(k)
• performance-based bonus
• competitive salary
• advancement opportunity
• paid time off
• training and development.

Why this role

The listing includes license reimbursement, performance-based bonuses, advancement opportunities, paid time off, and training and development.

About the employer

Sarkella & Associates is hiring for this role. Industry: Direct Health and Medical Insurance Carriers. Sector: 52.