Customer Success Specialist, Soccer Tactics and Coaching Video

Job overview

The Customer Success Specialist, Soccer Tactics and Coaching Video role is based in the United States, with the listing location in Miami, FL, and extensive travel across North America, including up to 50% or more of work time. Target total compensation is $49,990–$117,976 per year. Catapult develops sports performance technology and supports teams with health, performance, video, and data insights. The specialist onboards and supports professional soccer accounts, helping clubs adopt integrated video, wearable/GPS, tactical-data, and collaboration workflows. The role also strengthens retention and product adoption by advising clients, identifying account risks and opportunities, and relaying customer feedback to product teams.

What you'll do

• Design and deliver presentations and technical workshops
• onboard and train professional soccer clubs on video analysis, wearable/GPS data, tactical metrics, and Catapult Hub
• support client transitions and workflow adoption
• advise performance directors, analysts, and technical staff
• travel for training, match-day or preseason support, workshops, and industry events
• collect customer feedback and collaborate with Product Management.

What we're looking for

Skills & competencies

customer success specialist

soccer

tactics and coaching

video analysis

miami fl

catapult sports

full-time

north america travel

up to 50%+ travel

gps and wearables

catapult hub

$49,990–$117,976/year

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid leave, company holidays, health, dental, and vision insurance, and 401(k) with company match.

Why this role

Requires 3+ years of experience in professional soccer analysis or performance environments, relevant video and tactical-data platform experience, and willingness to travel extensively, including weekend travel aligned with match schedules.

About the employer

Catapult Sports is hiring for this role. Industry: Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services. Sector: 51.