Help Desk Technician
Employment type
Full-time
Work setting
On-site
Location
Allen, TX
Schedule
Day shift
Posted
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Job overview
The Help Desk Technician role is onsite in Allen, TX. Compensation is not specified. ACH Child and Family Services provides social services, and this position supports employees and contractors using the organization’s technology. The technician resolves and tracks technology requests, maintains computer systems, supports hardware and software, and trains users so staff can use company technology in their work.
What you'll do
- Respond to technical requests by phone, email, and in person
- document and triage tickets
- resolve routine issues and escalate complex or high-priority requests
- install and repair hardware and software
- diagnose network issues
- set up users and peripherals
- support field equipment needs
- provide user training and create tutorials.
What we're looking for
- Skills & competencies
- help desk technicianit supporttechnical assistancehardware and softwareticketing systemsmicrosoft platformsallen txach child and family servicescomptia a+ requireduser training
- Work arrangement
- Weekend coverage required
Why this role
CompTIA A+ or another relevant IT certification is required; CompTIA A+ must be obtained within 60 days of employment if not already held.
About the employer
ACH Child and Family Services is hiring for this role. Industry: Other Individual and Family Services. Sector: 62.
Additional details
- Industry sector
- 62
- Industry
- Other Individual and Family Services
- Occupation code
- 15-1232.00
You'll be redirected to the employer's application page.
Listing ID: 74b8b2d2-8e71-404a-8c26-818b8ed6028c