Call Center Representative

Job overview

The Call Center Representative role is onsite in Dallas, TX, with pay of $14.35–$17.35 per hour. MCI provides customer experience, business process outsourcing, and technology solutions; this position supports customers and manages accounts for client brands. The representative answers inbound calls, resolves customer service issues using contact center systems, and builds client relationships. The role also involves learning product and service information and, when opportunities arise, educating customers and closing sales while maintaining customer satisfaction.

What you'll do

• Service customers and provide efficient resolutions
• build product and service knowledge
• support existing client relationships and manage accounts
• use systems and technology to resolve initial interactions
• escalate customer dissatisfaction to the managerial team
• learn customer service and selling techniques
• educate customers and close sales when opportunities arise.

What we're looking for

Skills & competencies

call center representative

dallas tx

mci careers

customer service

inbound calls

contact center technology

customer issue resolution

client relationships

account support

sales opportunities

$14.35-$17.35/hour

full-time

Work arrangement

• Weekend coverage required

Why this role

The posting advertises walk-in interviews Monday through Friday from 10:00 a.m. to 4:30 p.m. and says training is provided; experienced and entry-level applicants are encouraged to apply.

About the employer

MCI Careers is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.