Customer Service Representative — State Farm Agent Team Member

Job overview

The Customer Service Representative — State Farm Agent Team Member role is onsite in Forney, TX. Pay is $50,000–$60,000 per year. The role supports Russell Shaul - State Farm Agent and the agency’s customer service and growth. The representative responds to policy questions, assists with policy updates, and follows up on claims while maintaining accurate customer records. By coordinating with agency colleagues and anticipating community members’ needs, the role helps reinforce customer experience and agency growth.

What you'll do

• Answer customer inquiries and provide policy information
• assist with policy changes and updates
• process insurance claims and follow up with customers
• maintain accurate records of customer interactions
• coordinate with agency team members.

What we're looking for

Skills & competencies

customer service representative

state farm agent team member

russell shaul - state farm agent

forney tx

$50,000–$60,000/year

insurance policies

policy updates

claims follow-up

customer records

paid time off

401(k)

training and development

Work arrangement

• Weekend coverage required

Benefits & perks

• Performance-based bonus, company parties, free food and snacks, advancement opportunity, paid time off, signing bonus, training and development, and 401(k).

Why this role

Benefits listed include performance bonuses, paid time off, signing bonus, training and development, 401(k), company parties, free food and snacks, and advancement opportunities. Previous customer service experience is preferred.

About the employer

Russell Shaul - State Farm Agent is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.