Remote Multifunction Printer Support Technician

Job overview

The Remote Multifunction Printer Support Technician role is onsite at a local office in Twin Falls, ID, as part of a remote support team. Compensation varies by location; the posting lists hourly ranges for Seattle, Tacoma and Bellingham, and Tri-Cities, but does not specify a range for Twin Falls. The role supports Pacific Office Automation’s customer technology services. The technician remotely diagnoses customer computer and network connectivity issues involving copiers and scanners, coordinating with customers, sales representatives, and field technicians to resolve problems and support customer success.

What you'll do

• Use software to remotely access client computers and troubleshoot network connectivity with multifunction devices
• communicate with customers by phone and email to gather troubleshooting information
• work with sales representatives, customers, and field technicians to resolve network problems.

What we're looking for

Skills & competencies

multifunction printer support

remote troubleshooting

customer tech support

tcp/ip networking

copiers and scanners

twin falls id

pacific office automation

full-time

entry-level training

customer service

network connectivity

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, vision, and life insurance
• matched 401(k)
• PTO, vacation, and sick leave
• FSA program
• advancement opportunities.

Why this role

The employer is willing to train the right entry-level candidate; 0–2 years of TCP/IP networking experience is listed, and an associate degree and Network+ or A+ certification are preferred or a plus.

About the employer

Pacific Office Automation is hiring for this role. Industry: Electronic and Precision Equipment Repair and Maintenance. Sector: 81.