Collision Centre Customer Service Representative

Job overview

The Collision Centre Customer Service Representative role is onsite in Dayton, OH. Compensation is not specified. Voss Collision Centre provides auto body repair services and emphasizes personalized customer service. The representative serves as the primary customer contact, coordinating inquiries and service appointments and helping customers understand repair estimates, timelines, and financial obligations. Accurate repair orders, insurance documentation, and billing support a smooth repair process.

What you'll do

• Greet customers
• answer and screen calls
• perform clerical work and file repair orders
• open repair orders and confirm required signatures
• explain estimates, parts usage, repair timelines, and financial obligations
• maintain relationships with insurance companies
• prepare invoices and final billing
• ensure required insurance and repair documents are signed.

What we're looking for

Skills & competencies

customer service representative

collision centre

auto body repair

customer appointments

repair orders

insurance documentation

billing

dayton oh

voss auto network

full-time

medical insurance

dental insurance

vision insurance

employee discounts

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, vision, and life insurance
• two weeks’ vacation after the first year
• holiday pay
• sick leave pay
• weekly pay by direct deposit
• employee discounts on parts and service.

Why this role

The posting describes the representative as the face of the collision centre and lists full-time benefits.

About the employer

Voss Auto Network is hiring for this role. Industry: Automotive Body, Paint, and Interior Repair and Maintenance. Sector: 81.