Contact Center Agent — Work at Home (Missouri)

Job overview

The Contact Center Agent role is listed in Missouri Township, MO, and is described as work at home; the listing’s structured work arrangement is onsite. Pay is $15.00–$16.00 per hour. MCI provides customer experience, business process outsourcing, and cloud technology services across multiple industries. This role supports customer service, technical support, and sales interactions by resolving customer issues, managing accounts, explaining products and processes, and helping achieve first-call resolution. It also identifies upgrade opportunities and escalates customer dissatisfaction when appropriate.

What you'll do

• Listen to customers, understand needs, and resolve issues
• use systems and technology for account management
• identify sales opportunities and apply sales skills to upgrades
• explain products and processes
• escalate customer dissatisfaction to managers
• work toward first-call resolution through effective problem solving and call handling.

What we're looking for

Skills & competencies

contact center agent

customer service

technical support

customer sales

account management

first-call resolution

missouri township mo

mci careers

$15–$16/hr

work at home (title)

full-time & part-time (title)

Work arrangement

• Weekend coverage required

Why this role

World-class training is provided to new employees; applicants must complete the company application, screening questions, and a brief pre-employment test.

About the employer

MCI Careers is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.