Customer Support Advisor

Job overview

The Customer Support Advisor role is onsite at CPI Security’s headquarters in Charlotte, NC. Annual compensation is $40,000–$50,000. CPI Security provides security and automation solutions and describes its work as helping and protecting customers and communities. The advisor responds to customer questions, troubleshoots security-system and account issues, and follows through to resolution. The role supports customer satisfaction by communicating across service channels, assisting with alarm programming, and coordinating with field technicians.

What you'll do

• Respond to customer questions about equipment, policies, contracts, system operation and maintenance, monitoring, billing, and accounts
• provide support by phone, text, web chat, and email
• explain products and services and use upselling techniques to meet customer needs
• troubleshoot and document actions
• perform alarm-system downloads
• assist field technicians with signal feedback, testing, and account information
• follow up on customer satisfaction.

What we're looking for

Skills & competencies

customer support advisor

charlotte nc

cpi security

$40k–$50k

security systems

home automation

video products

customer accounts

troubleshooting

phone support

web chat

paid training

alarm systems

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, vision, short- and long-term disability, life insurance, paid time off, 401(k) with company match, paid training, and eligible free monitored security system after 90 days.

Why this role

The posting lists ongoing paid specialized training, career growth opportunities, and eligibility for a free monitored security system after 90 days.

About the employer

CPI Security is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.