Customer Service Manager

Job overview

The Customer Service Manager role is onsite in Schaumburg, IL. The posting lists a pay range of $19–$24 per hour. The manager supports store operations and customer experience at Gold Standard Enterprises, Inc. The role helps the store team meet service and sales goals through active supervision, coaching, training, and operational support. It also assists management with staffing, merchandising, inventory, and policy compliance to maintain a welcoming and well-run store.

What you'll do

• Respond to customer inquiries and needs
• observe customer interactions and coach staff
• demonstrate customer service and sales practices
• conduct orientations and train associates
• use company tools to identify performance opportunities and develop action plans
• communicate business and staff trends to store managers
• provide direction and feedback
• assist with recruiting
• maintain store and associate appearance standards
• help adjust schedules
• coordinate merchandising and promotions
• assist with inventory
• perform store associate duties as needed.

What we're looking for

Skills & competencies

customer service manager

retail management

customer experience

staff coaching

sales

merchandising

inventory

schaumburg il

gold standard enterprises

$19–$24/hour

evenings

weekends

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical and dental insurance, FSA, 401(k), educational reimbursement, paid time off, paid sick time, paid parental leave, paid holidays, and employee discount.

Why this role

Requires age 21 or older and 1–2 years of retail management experience. Must be able to work evenings, weekends, and holidays as scheduled.

About the employer

Gold Standard Enterprises, Inc is hiring for this role. Industry: All Other General Merchandise Retailers. Sector: 45.