Consumer Advocate

Job overview

Consumer Advocate is a hybrid role in Melville, NY, with at least three onsite days per week. The posting lists a salary range of $79,400–$125,600. The role connects PSEG Long Island customers facing financial hardship with assistance programs and community resources.

What you'll do

• Assess customer accounts for program eligibility
• help customers establish payment plans and complete applications
• conduct interviews and develop action plans
• participate in outreach events and presentations
• build partnerships with community organizations
• represent PSEG Long Island on advisory boards
• and report on outreach, enrollment, and outcomes.

What we're looking for

Skills & competencies

consumer advocate

customer assistance

community outreach

financial hardship support

payment plans

government benefits

melville ny

pseg long island

hybrid

$79.4k–$125.6k/year

medical benefits

401(k)

tuition reimbursement

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental and vision coverage, family leave programs, behavioral health programs, 401(k), life insurance, tuition reimbursement, and paid time off.

Why this role

The role requires a bachelor’s degree and five years of social work or community outreach experience, or nine years of relevant experience in lieu of a degree. Weekend and evening outreach may be needed.

About the employer

PSEG Long Island is hiring for this role. Industry: Electric Power Distribution. Sector: 22.