Switchboard Operator — Patient Accounts

Job overview

The Switchboard Operator — Patient Accounts role is onsite in Blairsville, GA. Compensation is not specified. The position supports Union General Hospital by directing patient communications and helping patients and guarantors access appropriate resources. The operator handles calls and other communications, receives and balances payments, reviews account balances, and helps arrange payments under hospital policy. The role contributes to patient satisfaction and patient-account operations through accurate information and courteous service.

What you'll do

• Handle telephone, email, and interpersonal communications from patients
• direct calls to appropriate resources
• receive patient payments and balance them at the end of each shift
• negotiate full payment and help establish payment arrangements under policy
• review balances owed
• maintain agency and extension phone numbers
• and update patient demographics when necessary.

What we're looking for

Skills & competencies

switchboard operator

blairsville ga

union general hospital

patient accounts

hospital

patient communications

payment processing

account balances

payment arrangements

customer service

revenue cycle

ehr

Work arrangement

• Weekend coverage required

Why this role

The posting combines switchboard and patient-account responsibilities, including payment receipt, account balance review, and payment arrangements.

About the employer

Union General Hospital is hiring for this role. Industry: General Medical and Surgical Hospitals. Sector: 62.