IT Support and Help Desk Support

Job overview

The IT Support and Help Desk Support role is onsite in Newark, OH, with a schedule of 8:00 a.m.–4:30 p.m. and Saturday and Sunday required, according to the listing title. Compensation is not specified. The role supports Information Systems at Licking Memorial Health Systems, a nonprofit healthcare organization serving its community. The support specialist resolves and tracks technical issues, installs and configures hardware and applications, and maintains supported systems. The role helps hospital staff use reliable desktop technologies and applications, escalating issues when needed; the description also specifies an on-call rotation for evenings, weekends, and holidays.

What you'll do

• Provide hands-on, phone, or combined technical support
• enter and resolve customer issues or escalate them
• configure and install hardware and applications
• perform desktop patching and account management
• support PCs, tablets, printers, scanners, thin clients, and Microsoft operating systems
• test new software
• participate in the on-call rotation.

What we're looking for

Skills & competencies

it support

help desk support

desktop support

hardware troubleshooting

software support

newark oh

licking memorial hospital

information systems

microsoft windows

printers and scanners

weekend schedule

on-call rotation

licking county travel

Work arrangement

• Weekend coverage required

Why this role

Requires a high school diploma or equivalent and two or more years of help desk or desktop hardware/software support experience. The role requires living within 30 minutes of the office for the on-call rotation and travel within Licking County.

About the employer

Licking Memorial Hospital is hiring for this role. Industry: General Medical and Surgical Hospitals. Sector: 62.